Privacy Policy

When you submit a service request through our website, we collect the following information:

• Full name
• Phone number
• Email address
• Racquet details (brand, model, string preference, tension)
• Preferred drop-off and pickup windows
• Any additional notes you provide

We use the information you provide solely to fulfill your stringing service request. Specifically, we use it to:

• Confirm receipt of your service request
• Communicate approval, drop-off instructions, and pickup notifications
• Process payment for completed services
• Maintain a service history for repeat customers

We do not sell, rent, or share your personal information with third parties for marketing purposes.

By providing your phone number on our service request form, you consent to receive SMS text message notifications related to your stringing request. These messages may include:

• Order confirmation
• Approval and drop-off instructions
• Pickup notification and payment link

Message and data rates may apply. Message frequency varies based on your service request activity. You may opt out at any time by replying STOP to any message. For help, reply HELP.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

If you provide an email address, we will use it to send service-related notifications corresponding to the same workflow described above. We do not send promotional or marketing emails.

Your service request information is stored securely in our database and is accessible only to ReThink Strings. We retain records to maintain service history and improve the quality of our work. We do not store payment information — all payments are processed through third-party services (Venmo or Zelle).

Our website does not use tracking cookies or third-party analytics tools. We do not track your browsing behavior across other websites.

You may request that we delete your personal information at any time by contacting us directly. We will honor deletion requests within a reasonable timeframe.

If you have questions about this privacy policy or how your information is handled, please contact us through the service request form on our website.

We may update this policy from time to time. Any changes will be reflected on this page with an updated effective date.